Why your pension was stopped, short-paid or delayed, PTAD explains

I was informed that my pension was stopped because I am operating Joint Account. What is the reason behind that?

It is because the payment of pension should only be made directly to individual pensioners.  A second or third party is not allowed to have access to your pension. Secondly, in the event that a pensioner dies, the pension should be stopped and having a joint account will mean continuous payment and withdrawal of the pension.

I am a downsized Pensioner and my Gratuity was short paid. Where can I lay my complaint?

Downsized pensioners who were short paid should direct their complaint to the Bureau of Public Service Reform (BPSR) or the Account General’s Office

I have been verified since 2015, I have never received pension, when will I be paid?

If you have been verified since 2015 and have not been enrolled into the monthly pension payroll, you may contact us through any of our various channels so we can find out the reason for your non – enrolment.

I was employed same year with a colleague and retired same year but he earns more than I am earning, why?

There are several variables that determines what a pensioner earns at retirement, e.g. length of service, step at retirement, rank at retirement, date of retirement. If a pensioner feels he is being short paid, he/she should fill out our complaint form in any of our Zonal offices.

I have Federal Share of pension in my computation sheet but, your office said because I started work in Primary School I am therefore not entitled to Federal Share. How do I get my Federal Share?

Primary School Teachers who began work with local authorities are referred to the Local Government Pension Board for their federal share of pension. However primary school teachers that began working with missions are entitled to receive their federal share of pension from PTAD.

Some people do call that we should pay money into their Account before they can process our file. Are they really from your office?

No. No staff of the Directorate will demand for payment before processing your retirement benefit. Such request should be reported immediately to the office.

What are the cut off dates for Pure Federal Pensioners and State with Federal Share pensioners?

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The cut-off date for the pure federal pensioners under the Defined Benefit Scheme is 30th June, 2007 while the cut of date for the State pensioners with Federal share is 31st March, 2011. Also the State Pensioners with Federal Share must have started work on or before 31st March, 1976.

When are you paying our pension increase since the Salaries of workers have been increased?

The Federal Government has not approved any increase in pension as at today. Once it is approved and funds are released for the payment, the Directorate will implement the increase for the Pensioners without delay.