What you need to know about ‘I am Alive Confirmation’ Part 2

Can I do I AM ALIVE CONFIRMATION from another site apart from through PTAD website?

Yes. You can also log on to https://iamalive.ptad.gov.ng

Is I AM ALIVE identification letter from the embassy the same as the ‘’I AM ALIVE’’ being conducted by PTAD?

No. The letters issued by Nigerian Embassy abroad are for diaspora pensioners to verify their identity and location.

Why do I need to move my head using facial option?

The system is carrying out an aliveness check, so when you move your head it is capturing and sending the angle points of your facial features.

Do I need to use my BVN or other bank details like Debit Card Numbers or PIN for conducting the I AM ALIVE exercise?

No, you do not. Only your PTAD pensioner number and account number is required. PTAD will never ask you for your, BVN, PIN or ATM card number.

Is it safe to share my details with a third party to assist me in carrying out the I AM ALIVE CONFIRMATION?

Yes you can. Please always ask a trusted person to assist you. The only information required is your pensioner number and account number. DO NOT SHARE any other information.

If I miss the I AM ALIVE CONFIRMATION, will it affect my monthly pension?

Yes. You will be suspended from payroll for that month and any other month you miss thereafter. You can however, complete the confirmation any day and time immediately after you received the notice of  your “past due” date.

If I complete my IAM ALIVE after my past due date, will my suspension from payroll be lifted?

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Yes. Your suspension will be lifted automatically and you will be restored to payroll for payment in the next payroll cycle.

I have been restored to the payroll following my suspension period, will I receive my arrears for the months I was on suspension?

Yes. Your arrears for every month/payment cycle missed will be automatically computed and added to your pension for the next month.

I was successful with my I AM ALIVE CONFIRMATION and yet my pension was stopped/not restored, what should I do?

Please contact PTAD through our call centre, any of our state offices or our Abuja contact centre.

If I try the facial option and I am unsuccessful and I want to do the alternative fingerprint option, where can I go to get it done because I will require assistance?

You can go to a business centre that has a fingerprint device or purchase a fingerprint device for use on your desktop. Go to I Am Alive portal on PTAD website and download the SDK feature.

If I am not successful with facial option, but successful with the fingerprint option, what could be the reason for this?

This may be because your face could not be detected by the system, or your photo on the database is not very clear and needs to be updated.