The Nigerian Civil Aviation Authority (NCAA) has summoned Air Peace to its headquarters for an urgent meeting on Monday over unexplained flight disruptions, delayed refunds and other complaints.
According to the NCAA, the airline is expected to also provide answers to an incident involving passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos because of a reported air return due to a cracked windshield.
The Director of Public Affairs and Consumer Protection of the NCAA, Michael Achimugu disclosed this on Saturday in a post on his X handle @mikeachimugu01.
The authority while stating its commitment to protecting stakeholders’ rights and holding operators to strict standards, noted that it will not tolerate any abandonment of passengers.
The post read, “Air Peace has been summoned to the NCAA HQ for an urgent meeting on Monday with regards to a number of unexplained disruptions, including complaints received today from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos because of a reported air return due cracked windshield.
“The above, along with cases of delayed refunds, compensations/first needs, has activated the Consumer Protection Department of the NCAA.
“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards.
“An investigation into these disruptions will be conducted and appropriate action taken as usual based on the facts of the incident as enshrined in Part 19 of the NCAA regulations 2023.
“The NCAA, as the sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders.”
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