What you need to know about ‘I am Alive Confirmation’

I have been verified by PTAD; do I still need to participate in the ‘I AM ALIVE exercise’?

Yes. I AM ALIVE confirmation is to routinely confirm pensioners’ status of aliveness and ensure continued payment of monthly pension.

While trying to input my pensioners’ number, the system shows the host service is not available?

Internet connectivity may not have been established. Please try again.

On inputting my pensioner number, the system did not recognise the number and I could go no further?

Please check your pensioner number again to ensure that you are inputting all required numbers and letters correctly. If you are still unable to proceed please call back to register a complaint.

I have entered my PTAD verification number and account number and the system showed a different pensioner’s picture?

Very unlikely, unless you may have inputted the wrong numbers.

I have entered my PTAD verification number and account number but my picture could not be validated?

If you keep trying without success, please use the fingerprint option. We may need to update your picture on the database.

I have entered my PTAD verification number and account number. I also captured my picture but I could not go beyond face detection.

The picture you have taken is not clear, move to a place with good overhead lighting and ensure that the light is in front of your face or directly above your head then retake.

I did not receive a text message after completing the I AM ALIVE confirmation?

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You may have provided a different phone number to PTAD at verification. Please provide the number used during verification. Otherwise request an update of your profile.

I changed my phone number after my last verification with PTAD, will it affect my ability to do I AM ALIVE?

You will not receive a text message. Please inform PTAD of your new phone number to update your file on the database.

I was logged out while in the process of carrying out the I AM ALIVE?

Internet connectivity issues, please try again.

After completing all the process, it shows fail or error?

Internet connectivity, please try again.

How many times do I have to repeat I AM ALIVE CONFIRMATION in a month or a year?

Confirmation will be routine annually. After each successful confirmation, you will be notified by text of your next due date

Can I do I AM ALIVE CONFIRMATION from another site apart from through PTAD website?

Yes. You can also log on to https://iamalive.ptad.gov.ng