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Too frail to travel? Here’s how pensioners can get verified without visiting PTAD offices
Many pensioners and their families have questions about verification, complaints, and accessing benefits, especially when age, illness, or distance make travel difficult. The Nation explains clearly and simply pension verification, complaints and benefits
I do not live close to any zonal office, I am frail and cannot travel. How do I get verified?
Yes, you can still be verified.
A pensioner who is unable to travel due to age or health conditions may apply for Mobile Verification. To do this, the pensioner should send the required documents through a third party with a formal request.
The documents include: A full-sized recent photograph; complete contact details
Career documents; a medical report confirming a condition that prevents travel
Once the documents are reviewed and found satisfactory, a team of mobile verification officers will be deployed to verify the pensioner at home.
My spouse is bedridden and cannot attend verification. What should I do?
The same Mobile Verification process applies. You are required to gather all the documents listed above and proceed to the nearest zonal office to formally notify the Team Lead. Arrangements will then be made for officers to visit your spouse at home for verification and subsequent enrolment for Monthly Pension (MP).
My husband was a pensioner but has passed away. The bank has frozen his account. How can I access his pension and outstanding benefits?
The Next of Kin is required to formally notify the office of the pensioner’s death. A written notification should be addressed to the Executive Secretary, attention to the Director of the relevant Department, and accompanied by documents such as: Letter/Gazette of First Appointment; Letter/Gazette of Confirmation of Appointment; Letter of Last Promotion; Letter of Retirement; Death Certificate (from a Government Hospital or National Population Commission); Bank statement of the deceased from date of retirement to date of death; Letters of Administration issued by a court of competent jurisdiction; Computation sheet (for State pensioners with Federal share); Severance payslip (for downsized pensioners); Joint account statement of the Next of Kin; BVN printout of the Next of Kin; Recognisable means of identification; Affidavit of Next of Kin; Marriage certificate (where the claimant is the spouse).
Where necessary, the Directorate will formally write to the bank to facilitate the release of any accrued funds. All outstanding benefits due to the deceased pensioner will then be computed and paid to the eligible Next of Kin.
When will in-house verification start in all zonal offices?
Plans are currently underway to extend in-house verification to additional zonal offices. For now, pensioners can access in-house verification services at the Abuja and Lagos offices.
What bank statement period is required for verification or complaints?
A duly stamped and signed NUBAN bank statement on the bank’s official letterhead is required.
Where a complaint exists: From the date of retirement or date the complaint arose to the present.
Where there is no complaint: Bank statement for the last six months only.
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