Business
Polaris Bank deepens customer experience, boost environmental sustainability commitment
Service delivery took centre stage as Polaris Bank reaffirmed its commitment to enriching customer experiences while joining institutions globally to mark the 2025 Customer Service Week, themed “Mission: Possible.”
The annual global event, observed recently recognises the crucial role of customer service professionals and the value they bring to customers and businesses alike.
Addressing customers and staff, the Managing Director and Chief Executive Officer of Polaris Bank, Kayode Lawal, stated that excellent service remains central to the Bank’s culture and long-term success.
He noted that while the pursuit of great service can be challenging, it is always worth the effort.
According to him, Polaris Bank’s service philosophy rests on consistency, thoughtfulness, and excellence, ensuring that every interaction reflects genuine care and responsiveness.
Lawal expressed appreciation to customers for their trust and feedback, describing them as the foundation upon which the Bank continues to innovate and evolve.
He reaffirmed the Bank’s pledge to remain by its customers’ side, delivering quality service that meets their needs and expectations at every stage of engagement.
Throughout the week, Polaris Bank is conducting a range of activities across its branches and digital platforms to celebrate both customers and service champions within the organisation.
The engagements include customer appreciation sessions, staff recognition ceremonies, and learning initiatives aimed at strengthening service excellence.
Customer Service Week, celebrated globally in the first full week of October, honours service professionals who make exceptional experiences possible.
For Polaris Bank, the event represents yet another opportunity to celebrate its people and reaffirm that with teamwork and dedication, great service remains a mission possible.
Days before the Customer Service Week celebration, the Bank expanded its sustainability agenda through a nationwide tree-planting campaign conducted in partnership with the Nigeria Conservation Foundation (NCF).
The initiative extended to three major locations: the Lekki Conservation Centre in Lagos State, the Federal University of Agriculture, Abeokuta (FUNAAB) in Ogun State, and Sardauna Memorial College in Kaduna State.
The campaign, first launched in 2024 during the Bank’s commemoration of World Environment Day, stresses Polaris Bank’s long-term commitment to addressing climate change, reducing carbon emissions, and promoting sustainable practices nationwide.
At the Lagos event, held at the Lekki Conservation Centre, Executive Directors Chris Ofikulu and Sharafadeen Muhammad joined NCF representatives and volunteers to plant trees as part of the campaign’s expansion.
Speaking at the event, Chris Ofikulu, Executive Director, Commercial and Retail, expressed appreciation to participants and reiterated that the exercise demonstrates the Bank’s deep commitment to environmental sustainability.
He recalled leading the Bank’s first tree-planting activity in 2024 at the Tai Solarin University of Education (TASUED), Ogun State.
He noted that the initiative aligns with the United Nations Decade of Ecosystem Restoration, a global movement focused on building a greener and more resilient future.
Ofikulu explained that Polaris Bank views sustainability not just as a corporate responsibility but as a business imperative that drives long-term value creation.
He added that through this initiative, the Bank reaffirms its role beyond traditional banking, aligning with the collective goal of planting 10,000 trees nationwide to promote ecological balance and environmental health.
Also speaking at the event, Sharafadeen Muhammad, Executive Director, Operations, emphasised that protecting the environment remains a shared responsibility for the benefit of all.
He described the initiative as a commendable effort that supports the creation of nature reserves capable of conserving biodiversity while generating economic value.
In Ogun State, the Divisional Head for Ogun/Oyo Region, Yetunde Okeleye, stated that the tree-planting initiative reinforces Polaris Bank’s commitment to sustainability.
According to her, planting economic trees across Nigeria demonstrates that environmental stewardship is not only a responsibility but an integral part of the Bank’s identity.
She added that the partnership with the NCF at the Federal University of Agriculture, Abeokuta, reflects the Bank’s dedication to restoring degraded land, preventing soil erosion, and mitigating the effects of climate change.
Okeleye described the initiative as a clear expression of Polaris Bank’s determination to foster environmental sustainability and community well-being for future generations.
In Kaduna State, Kabir Lawal, Acting Group Head for the North West, led staff of the Bank in a similar exercise at Sardauna Memorial College.
He emphasised that sustainability forms a core part of Polaris Bank’s culture and governance framework.
According to him, every decision the Bank makes is guided by environmental, social, and governance (ESG) principles designed to address environmental challenges while empowering communities and promoting inclusive growth.
Lawal explained that the Kaduna exercise, undertaken in partnership with the NCF, goes beyond tree planting to restore degraded areas, prevent erosion, and raise public awareness on the importance of environmental preservation.
Representatives of the Nigeria Conservation Foundation commended Polaris Bank’s leadership, noting that the trees planted – including both fruit-bearing and shade-providing species – would serve multiple ecological and economic purposes such as erosion control, windbreak, shade provision, and food security enhancement.
Community leaders from FUNAAB and Sardauna Memorial College expressed appreciation to Polaris Bank and the NCF for their leadership and partnership, describing the initiative as timely and impactful in addressing global climate challenges at the local level.
Through these initiatives, Polaris Bank continues to integrate sustainability into its core operations, ensuring that climate action and community development remain central to its long-term growth strategy.
The Bank reaffirmed that through collaboration, innovation, and shared responsibility, building a greener and more inclusive future remains both achievable and essential.
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