FirstBank: innovations will not lead to job loss

Chief Executive Officer of First Bank, Olusegun Alebiosu, has assured that digital innovations by the bank would not lead to loss of jobs.

Alebiosu said innovation was for flexibility and a step toward redefining how banking connects with education, technology, and the whole community.

He spoke at the commissioning of the FirstBank Digital Xperience Centre at the University of Benin, Benin City.

The First Bank CEO said the partnership with UNIBEN led to creation of a hub where students, faculty and community members could access FirstBank’s digital world.

He said the centre provided an elevated banking experience with speed and ease, designed to put the customer in control.

He said: “This digital experience centre set up by First bank is to take banking to the next step. It is virtually everything you see in a banking hall and same service. You can do everything from account opening, change of phone number, change of email, make complaints and all others, cash withdrawal, account statement. You can deposit money in your account.

“It will not lead to any loss of jobs. More and more people are accessing banking services but banking platforms are not expanding as fast.

“This digital experience is to compliment a branch. Instead of having crowds in a banking hall and frustration and complains. People can come in here. And it is for flexibility. Banking hall can close at 4pm but this one is 24 hours operation. Students having examination do not have to worry. They can come here at any time. They can be here 12 midnight. It is for convenient and flexibility.

“Our DXCs operate round-the-clock, including weekends, providing the convenience you need to bank anytime in just a few minutes

“It embodies our commitment to Environmental Social and Governance (ESG) principles as it promotes financial inclusion, fosters digital literacy, and uses sustainable technology to empower underserved communities.”

Vice Chancellor of UNIBEN, Prof Edoba Omoregie, said the institution was pleased with the centre.

“We are excited and grateful to the bank. It is going to expand the scope of our staff and faculty. It will make our operations better. Ours is a big University and the University is pleased with the bank for bringing it here.” The VC said.

Advertisement