Bank78 debuts as solution-driven digital bank to fix trust

• ….convenience gaps in financial sector

Bank78 MFB has launched in Lagos with a bold promise to solve Nigeria’s longstanding banking challenges, particularly trust, transparency, convenience, and SME support, by introducing a fully private digital bank designed to close the gap between fast fintechs and traditional lenders.

Unveiled at The Hall, Victoria Island, the new institution positioned itself as a “solution bank” built to offer speed without anxiety, security without complexity, and personalised service often missing in mainstream banking.

Bank78’s model, according to its founders, directly targets the daily frustrations of individuals, families, and businesses, ranging from hidden charges and transaction failures to delayed support and fragmented services.

Chairman of Bank78, Bright Ajaegbu, said the bank was engineered from inception to correct systemic weaknesses stifling customers and SMEs.

“We are here to launch not an ordinary bank, but a bank capable of changing the narrative,” he said. “This is a disruption designed to give businesses, families, and students a new, stress-free way of banking. In a matter of weeks, the difference will be evident in the financial ecosystem.”

Ajaegbu added that the bank had been building its systems remotely and was now ready to scale, allowing customers to handle complete banking transactions—from onboarding to transfers, investments, and loans—without stepping into a banking hall.

Director at Bank78, EviOghene Osifo-Whiskey, said the institution was created to restore trust and transparency in the sector by giving customers a secure, “see-through” digital environment.

“Money is a critical matter. People don’t play with it,” she said. “So we built Bank78 to show customers where their money is, what it’s doing, and how it moves. Everything is in one compact, transparent space: speed, savings, scheduled payments, loans, personal and business banking.”

She emphasised that the bank is licensed by the CBN, insured by the NDIC, and compliant with data-protection and ISO standards.

On bank charges, she clarified that most deductions seen across the sector are regulatory, stressing that Bank78 avoids unnecessary fees and maintains interest-friendly loans.

Director of Sales, Eberechukwu Dike, said the bank is designed to restore empathy and relationship-driven service, especially for SMEs who often struggle for attention in traditional banks.

“We believe there’s a gap where banks no longer offer empathy,” he said. “At Bank78, we follow SMEs from start to scale, supporting business registration, offering advisory, training, and growth programmes. The goal is to help them survive, stabilise and grow.”

He explained that although the bank maintains a physical office, its operations are fully digital, backed by a 24-hour contact centre and an in-app assistant, Ruby, built to resolve issues within minutes.

Earlier, guests experienced live demonstrations of the platform’s features, including seamless onboarding, dependable transfers, a clean interface, and real-time support, reflecting the bank’s “quiet prestige” identity.

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Bank78 targets Nigeria’s mass-affluent and new generation of achievers seeking reliability, clarity, and a refined digital banking experience. The bank is now live and open to customers nationwide.