‘Infrastructure critical to financial inclusion’

As Nigeria’s Financial Technology (fintech) sector continues to evolve, infrastructure is becoming as critical as innovation, Managing Director, PalmPay, Chika Nwosu, has said.

He, however, said for PalmPay, expanding its network of offices across the country is a strategic move aimed at deepening financial inclusion and bringing services closer to communities nationwide.

Nwosu said with 28 offices across Nigeria, the fintech company continues to strengthen its operational footprint in key commercial hubs, ensuring that digital financial services are supported by on-ground infrastructure.

While many fintech platforms operate almost exclusively online, he said PalmPay has invested significantly in building physical offices across Nigeria.

These offices, according to him, support operational efficiency, customer engagement, and partnerships with local merchants and businesses.

Today, PalmPay offices can be found in major cities including Lagos, Abuja, Port Harcourt, Benin City, Enugu, and more, reinforcing its national footprint.

Nwosu revealed that in 2025, PalmPay  launched two new offices in Lagos, located in Ikeja and Yaba, adding to its growing network of offices across the country.

“Financial inclusion must be built on infrastructure,” he emphasised during an interview at the launch of one of the offices in Lagos, during the week.

He explained that the company’s expanding network is designed not only to enhance customer experience but also to deepen access to financial services for Nigerians nationwide.

Beyond improving customer experience, he said PalmPay’s office expansion delivers broader economic impact, even as its social impact and capacity-building programmes continue to support communities where the company operates.

Each new office location, according to the PalmPay boss, creates employment opportunities. He said, for instance, that through initiatives such as the Purple Woman programme, the company is increasing workforce participation by absorbing and training more women across its network of offices.

In 2025, PalmPay organised a capacity building outreach programme in Kano and Kaduna, impacting 3000 women in both states with literacy programmes and financial tools to improve their businesses.

These initiatives, Nwosu pointed out, demonstrate how PalmPay’s expansion strategy goes beyond infrastructure, supporting community development and financial empowerment.

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He reiterated that as Nigeria’s fintech industry grows rapidly, companies are increasingly recognising that digital platforms must be supported by strong operational infrastructure.

“For PalmPay, expanding our offices across Nigeria signals a long-term commitment to building a financial ecosystem that is both digitally innovative and locally accessible.

“In a rapidly evolving financial landscape, the company’s strategy suggests that the future of financial inclusion in Nigeria will depend not only on technology, but also on the infrastructure that brings those services closer to communities,” he said.