Experts brainstorm on banks’ cash management in digital economy

Chairman, Committee of Heads of Bank Operations (CHBO), Mr. Abraham Aziegbe

Experts in banking operations and financial services regulators would this weekend examine the evolving role of cash in a rapidly digitising economy.

At the Committee of Heads of Bank Operations (CHBO) in Nigeria’s Annual Banking Operations Conference scheduled for The Bankers House in Lagos, decision-makers across Nigeria’s banking and payments ecosystem would brainstorm on optimal cash management alongside digital services.

The conference will bring together senior executives overseeing banking operations, electronic business, compliance, internal audit, information security, and corporate communications, payment service providers and licensed cash managers as well as regulators from Central Bank of Nigeria (CBN) and Nigeria Inter‑Bank Settlement System (NIBSS).

 With  the theme: Re-imagining the Future of Cash in a Digital-First Economy, the conference will interrogate the balance between accelerating digital payment adoption and the continued relevance of physical cash, particularly within informal markets and underserved communities. Discussions will focus on how cash can be repositioned to coexist efficiently, securely, and sustainably alongside digital channels.

Speaking ahead of the conference, Chairman, Committee of Heads of Bank Operations (CHBO), Mr. Abraham Aziegbe said the 2026 edition comes at a defining moment for the financial services industry.

He said: “As Nigeria deepens its digital payments infrastructure, cash remains an indispensable part of economic activity.”

 This conference is about confronting operational realities head-on and charting a future where cash is smarter, more efficient, and better integrated with digital systems”.

He added that the conference would explore practical strategies for redefining cash operations, leveraging technology to improve traceability and security, strengthening interoperability between cash and electronic channels, reassessing cost and risk frameworks, and enhancing customer experience across payment touchpoints.

Chairman, Conference Planning Committee, Tolulope Ogundipe, said the agenda has been carefully curated to deliver actionable insights.

“This year’s theme reflects the industry’s shared responsibility to rethink cash beyond legacy processes. Our objective is to provide a platform where banks, regulators, switches, and service providers can align on sustainable models for cash management in a digital-first era,” Ogundipe said.

He said the CHBO expects the conference outcomes to shape industry thinking, inform policy conversations, and support more resilient and forward-looking banking operations as digital adoption continues to accelerate nationwide.

He assured that registration details and programme highlights would be shared with invited participants ahead of the event.

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